RETURN POLICY
We regret to inform you that, due to hygiene reasons, we cannot accept returns on skincare products.
This policy has been implemented to ensure the safety and well-being of our customers, in accordance with the stringent hygiene standards that we uphold.
We encourage you to carefully review the product details before making a purchase and remain available to address any questions or concerns you may have.
REFUND POLICY
Refund for Damaged Products:
If, upon receiving your order, you believe that you have received a defective or damaged product, we sincerely apologize for any inconvenience caused.
To expedite the resolution process, please promptly email us at contact@byolcosmetics.com, providing your order number and attaching a clear photograph of the defective merchandise. We kindly request that you report any such issues within 15 days of receiving your package to ensure a swift and satisfactory resolution.
Our dedicated team is committed to addressing your concerns and ensuring that we make things right for you. Thank you for your cooperation and understanding.
SHIPPING POLICY
The delivery times for parcels sent within Europe may vary, typically ranging from 2 to 10 days depending on the specific destination. Please note that these estimated delivery times are subject to factors such as customs processing, local postal services, and any potential delays during peak seasons or unforeseen circumstances. We strive to provide you with accurate delivery estimates, and our team works diligently to ensure your order reaches you in a timely manner.
If you encounter any issues with the tracking of your package or have concerns about its delivery status, we kindly ask you to reach out to us. You can contact our customer support team via email at contact@byolcosmetics.com. We are here to assist you and will do our best to resolve any inquiries or concerns promptly. Your satisfaction is our priority, and we appreciate your trust in Byol Cosmetics.